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Common issues

Use this page to quickly choose the right troubleshooting path.

I cannot access a page​

Check whether:

  • You are signed in.
  • You are in the right account.
  • You accepted the collaboration invitation.
  • You have the required account permission.
  • You selected a workspace for workspace-only campaign pages.

A job is taking time​

CSV imports, enrichment, AI column runs, recipient snapshots, and provider syncs can run in the background.

  1. Check the process tray for active jobs.
  2. Open Activity Log for completed, failed, or cancelled history.
  3. Retry only after confirming the prior job state.

A sending account is not ready​

  1. Open Email Accounts.
  2. Check account status.
  3. Run a connection test if available.
  4. Open Email & Domain Setup for the source.
  5. Review domain and DNS readiness.

I still need help​

Use the support button in the app header, then choose Contact support.