Lead data issues
Lead Finder returns no results
Remove exclusions, change exact matching to partial matching, broaden ranges, or use fewer filters. Search results intentionally do not show email-availability predictions.
A file cannot be submitted
- Use CSV or XLSX with a header row and no more than 1,000 data rows.
- Map each destination only once.
- For Find work emails, provide a LinkedIn URL or first name, last name, and company name or domain on every row.
- For Identify by email, provide a valid email on every row.
Work email was not found
No match is not charged. Improve the identifiers, especially a LinkedIn URL or company domain, and try again. Existing work emails are skipped unless overwrite is enabled.
A paid process is still running
Waterfall enrichment waits for signed result batches. Keep using the app and monitor the process tray. A process that receives no valid result within 30 minutes fails and releases uncaptured tokens. Results arriving after that timeout are ignored.
A value did not change
Manual edits are protected. The primary email also stays unchanged when it already contains a value. Work-email results are stored separately in Work email.